CASE STUDY · HEALTHCARE
DEPLOYED

End to end patient access for specialty practices.

ThrueLink runs the patient access chain for specialty practices. Five stages, end to end, scoped to your specialty, your payer mix, and your provider count. Built for orthopedics, cardiology, pain management, and gastroenterology groups.

Vertical
Healthcare
Built for
Specialty practices
Pricing
Per deployment
Timeline
Scoped per deployment
Status
DEPLOYED
THE PROBLEM

Patient access is a chain. Every broken link costs the practice.

Specialty practices lose revenue at every handoff in the patient access chain. Scheduling errors, insurance verification gaps, prior auth failures, missing referrals, post-service collection problems. Each gap compounds.

01 · DIAGNOSE

We mapped every handoff
across the five-stage chain.

We worked alongside practice administrators to observe what actually happens at each stage of patient access. Scheduling, insurance verification, prior auth, service, and post-service handoff. Every handoff is a place where signal gets lost.

5 stages
Scheduling through post-service

Each stage has its own failure mode when handoffs break down. Patient access is one chain, not five separate workflows.

Per specialty
Workflows differ by practice

Orthopedics, cardiology, pain management, and gastroenterology each have different payer mixes and prior auth patterns. One-size-fits-all integrations miss this.

In the EMR
Operators live in Nextech

Patient access teams spend the day inside the EMR. Anything that asks them to switch context every few minutes gets ignored.

The signal that should have moved between stages did not.

02 · REDESIGN

Hold every link in the chain.
Monitor every handoff.

Four structural decisions made before any integration code was written. Each one assumes patient access teams operate inside their EMR, and that monitoring the handoffs between stages is more valuable than automating any single one.

DECISION 01
Integrate into the EMR, not next to it

ThrueLink deploys inside the provider environment, native to Nextech. Operators never leave the system they already use.

DECISION 02
Model the chain explicitly

Five stages are first-class objects in the system. Every handoff between them is observable and instrumented.

DECISION 03
Monitor handoffs, not just steps

Most failures happen between stages, not within them. ThrueLink surfaces the gaps before they show up in collections.

DECISION 04
Scope per deployment

No pre-packaged template. Each practice deployment is scoped to the specialty, payer mix, and provider count. Cost is sized to fit.

THE RESULT

Learn more at trythruelink.com.

STATUS QUO
Gaps at every stage
unmonitored handoffs
  • Patient access lives outside the EMR
  • Failure modes only show up in collections
  • Each specialty rebuilds the same workflow
THRUELINK
Five stages, monitored
every signal traced
  • Five-stage chain instrumented end to end
  • Native to the Nextech EMR, no context switching
  • Scoped per practice, no one-size-fits-all
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WANT THIS FOR YOUR DOMAIN?

Same methodology.
Different vertical.

If you operate in a process-heavy domain and want a system like this scoped to your business, the path starts with a fifteen minute call.

Book a Free Process Assessment
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